USDOT record support desk
Problem with your USDOT number? Tell us what's wrong.
Inactive, out of service, stuck pending, overdue for an MCS-150, or carrying an old name or address. We read your record, explain what is holding it up, and help you file the fix.
Private filing help, not FMCSA. You can always file with FMCSA yourself.
Step one
What's wrong?
Pick the closest match. It fills in the triage form below, or open the guide to read how that problem is usually fixed.
Reactivate or reinstate
Bring a number back to active or reinstate revoked authority.
Read the guideFMCSA's Motus transition: what it changes for you
FMCSA moved USDOT registration to its new Motus system in May 2026. Two changes matter if you are fixing a record right now. First, Motus requires identity verification: you sign in through Login.gov and confirm your identity with a valid government-issued photo ID and a photo of your face. Second, to reduce disruption during the transition, FMCSA has temporarily suspended enforcement of biennial updates and the inactivation of USDOT numbers for entities that have not completed the biennial update. That pause covers the biennial update only. It does not affect insurance, revocation or out-of-service problems, and FMCSA says it will give advance notice before enforcement resumes.
Source: FMCSA registration page, fmcsa.dot.gov/registration, and FMCSA's Motus first-login guide. Rules can change; check FMCSA for the current status.
Tell us what's wrong
Two minutes. A person reads every request and replies with the likely cause and the fix.
How it works
From "something's wrong" to a clean record
Read the record
Status, last update, authority, insurance and process agent filings. Most problems show their cause here.
Name what is outstanding
You get a plain list: what is missing, what has to be corrected, and what only FMCSA can decide.
File the fix
We prepare the filings with you and confirm they post to your record. You complete Motus identity verification yourself.
Quick reference
What your status usually means
General guidance only. Your record and any FMCSA notices are what count.
| Status | What it usually means | What to check first |
|---|---|---|
| Active | The registration is in use and current. | That the legal name, address and fleet details are still right. |
| Inactive | FMCSA does not treat the number as in use. | Why it was inactivated, and whether authority is also affected. |
| Pending | An application was received but is not finished. | Insurance, BOC-3 and identity verification in Motus. |
| Revoked (authority) | Operating authority was taken away, often for a lapsed filing. | Whether reinstatement is possible or a new application is needed. |
| Out of service | An order bars you from operating until it is lifted. | The reason on the order and any deadlines in it. |
Filings
USDOT, MC, BOC-3 and UCR
Fixing a record often means touching more than one registration. We help with all four.
USDOT number
New USDOT registrations for carriers that need one, and updates to existing records.
How it worksMC operating authority
Interstate operating authority for for-hire carriers, brokers and freight forwarders.
How it worksUCR registration
Annual Unified Carrier Registration for interstate carriers, brokers and freight forwarders.
How it worksYou can always do this yourself
Every fix on this site can be filed directly with FMCSA. Record updates and USDOT registration have no government fee. Some owners like a second set of eyes and help with the paperwork; that is the only reason to use a service like ours.
- FMCSA registration and Motus: fmcsa.dot.gov/registration
- UCR: plan.ucr.gov
- Have ready: a Login.gov account, a government-issued photo ID, and a phone or computer with a camera.
Questions
Common questions
What does it mean when my USDOT number is inactive?
Inactive means FMCSA does not currently treat your registration as active. Common causes include a missed biennial update from before the current enforcement pause, a requested inactivation, a revoked New Entrant registration, or out-of-date company details. The fix depends on the cause, so the first step is reading the record.
Is FMCSA still inactivating numbers for missed biennial updates?
Not right now. During the move to its Motus registration system, FMCSA has temporarily suspended enforcement of biennial updates and the inactivation of USDOT numbers for not completing one. FMCSA says it will give advance notice before enforcement resumes. The update requirement itself still exists.
Why do I need a photo ID to update my record?
Motus, FMCSA's registration system, requires identity verification. You sign in with Login.gov and confirm your identity using a valid government-issued photo ID and a photo of your face, taken with a phone, tablet or webcam. We cannot complete this step for you, but we can walk you through it.
What is the difference between out of service and inactive?
Inactive is a registration status. Out of service is an order from FMCSA that prohibits you from operating until it is lifted. An out-of-service order is more serious and has its own resolution steps tied to the reason it was issued.
My MC authority was revoked. Can it be reinstated?
Often, yes, especially when the revocation came from a lapsed insurance or process agent filing. Reinstatement generally requires the missing filings to be in place and a request submitted to FMCSA. Authority revoked long ago or for enforcement reasons may require a new application.
Get your number back on the road
Send us what you are seeing. A person reads it and replies with the next step.
Tell us what's wrong